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Franklin-Wilkins-Library self-guided tour: User experience research In-Person

We’d like to learn how our self-guided tours work for library users - what they like, where there are challenges, and what we could improve. 

If you book onto this event, you will be met by a friendly librarian inside the library, and then they will walk alongside you as you take a "self-guided" tour, encourage you to speak your thoughts and feelings about your experience out loud, and will record your voice as you do so. Afterwards, they may ask you a few additional questions about your experience. (There may be one additional observer present, for staff training purposes - please let us know if this would put you off and we'll change it.) 

The purpose of this research is to help us understand how we can improve our offering of library induction activities. It is not a test of your knowledge but of our services, and we would be very grateful for your input.

This is a one-hour session and you’ll receive £15 King’s Food vouchers in return for your time and insight, or in King's Talent Bank pay if you are registered with them. 

Please let us know if you have any access requirements, and contact ML-LC-ServiceDevelopment-Managers@kcl.ac.uk with any questions or comments. If you cannot attend after all, please cancel your booking asap so another student can take up this opportunity.

Thank you in advance for helping us improve King's library services!

Date:
Thursday, March 27, 2025
Time:
10:00 - 11:00
Time Zone:
UK, Ireland, Lisbon Time (change)
Location:
Inside the Franklin Wilkins Library, at the Library Enquiry Desk
Campus:
Waterloo Campus
Registration has closed.